Contact
Tell us what is failing.
One short form is enough to start. Include the software, the machine and what changed recently — and you will get a reply within two working days.
How support is delivered
Sessions run remotely, in English, across European working hours. There is no walk-in office and no telephone support desk — the request form and email are the two entry points.
Registered office
50-52 Chancery Lane, London WC2A 1HL
Correspondence only — not a service location.
Company
Progressive Technology Solutions Limited
No. 05110124 · Registered in England & Wales
What happens next
1. We read the request and ask anything missing.
2. You get a scope, a session length and a fee in writing.
3. We book a slot, connect with your permission, and record the work.
Before you write
Three things that save a round trip.
Name the software
Product and version if you know it — “Microsoft 365” is a family, not a product.
Name the symptom
What you expected, what happened instead, and whether it is constant or intermittent.
Say what changed
An update, a new machine, a new user, a moved folder — the recent past usually contains the cause.