Service 05
Managed IT plan
A monthly plan for businesses that would rather not book a session every time something wobbles: a published response window, routine maintenance, and a short monthly report.
Tiers
Three plans. The difference is the response window, not the quality of the work.
Every plan covers the same engineering; what changes is how quickly we pick up, and how much routine maintenance is included.
Tier 01
Essential
For a single machine or a very small setup that needs someone on call.
- Next working day response window
- Remote support sessions, fixed-length blocks
- Software inventory kept current
- Quarterly backup check
Tier 02 · most chosen
Standard
For a small team where a day offline costs real money.
- Same working day response window
- Monthly maintenance window
- Monthly backup restore rehearsal
- Short monthly report
Tier 03
Extended
For businesses with a deadline-driven week and several machines.
- Within four working hours response window
- Priority scheduling and vendor liaison included
- Monthly maintenance and restore rehearsal
- Monthly report plus a quarterly review call
Fees are quoted per plan in writing, in euro, before the first month starts. Software licences are paid by you directly to the vendor and are not included in any plan.
Included in every plan
The parts that do not vary by tier.
Named contact
One engineer who knows your setup, and a backup name for holidays.
Written scope
What is covered, what is not, and what counts as an out-of-scope job.
Monthly report
Sessions used, changes made, backup status, and anything that needs a decision.
No lock-in
Month to month. Leave when you want; you keep the documentation we produced.
Boundaries
What a plan is not.
- Not an insurance policy: hardware failure remains hardware failure
- Not unlimited: each tier carries a fair-use session allowance, stated in the plan letter
- Not a substitute for vendor support contracts you already hold
- Not a monitoring service unless the plan letter says so explicitly
- No guarantee of instant response outside the published window
Which tier fits?
Tell us how many machines you run and what a day offline costs. That usually settles it in one reply.