Service 01
Remote support
A booked session on your machine, with your permission, to find the fault and fix it. You watch the screen, you keep control, and you get a written note of what changed.
Support, in practice
The screen is shared. The control stays yours.
We connect through a session you start and can end at any moment. Nothing is installed permanently, and no unattended access is left behind.
What a session covers
Fault-finding, not guesswork.
Remote support is for a specific problem: something has stopped working, something behaves differently after an update, or a setting will not stick. We take the description, agree a session length, then work through it while you watch.
If the cause turns out to be outside what we can fix — a failed disk, a broken vendor account, a network fault at your provider — the session converts into a diagnosis: you get the finding in writing, and an introduction to whoever can act on it.
- Faults in office suites, business apps and bookkeeping packages
- Installation, activation and licensing errors
- Performance problems on an existing machine
- Configuration that keeps reverting after updates
- Short training on the software you already pay for
Process
How a session actually runs.
Three steps, and you can stop at any of them.
Describe the fault
Email or the request form: software, machine, symptom, and when it started. Screenshots are welcome.
Agree scope and fee
We confirm the session length and the fee in writing, then book a slot in your working hours.
Connect, fix, record
You start the remote session. When it ends, the note goes to you the same day.
Boundaries
What we will not do in a session.
Support works because the edges are clear. These are ours.
- Only devices you authorise — no access to machines you do not own or administer
- No unattended access left installed after the session ends
- No work on unlicensed, cracked or expired software
- We never ask for your password by email; credentials stay with you
- No guaranteed recovery of data from a failed drive — that is a specialist lab job
Questions
Before you book.
No. The session runs from a link you open in the browser. If a small helper is needed, you will be told what it is and you can remove it afterwards.
European working hours are standard. Evening and weekend slots are possible when booked in advance, subject to availability.
Related faults reported within 14 days of a session are re-opened at no charge. A new, unrelated fault is a new session — we will say which it is before we start.
Book a remote session.
Send the symptom and the machine; we will come back with a slot and a fee.