Terms of service

1. Who these terms are between

These terms govern services supplied by Progressive Technology Solutions Limited (company number 05110124, registered office 50-52 Chancery Lane, London WC2A 1HL) — “we”, “us” — to the client named in the order confirmation — “you”. By agreeing a scope in writing, you accept these terms.

2. Scope and order confirmation

Every job starts with a written scope: what will be done, on which systems, in what session length, and at what fee. Work begins only after you confirm that scope in writing (email is sufficient). Anything not listed in the scope is out of scope and will be quoted separately before it is started.

3. Fees and currency

• Fees are quoted in euro (€) unless the scope states otherwise, exclusive of VAT where applicable.
• Support is charged per fixed-length session, or as a monthly plan fee. Plan fees are stated in the plan letter.
• Software licences are purchased by you directly from the vendor. They are not included in any fee and we do not resell them.
• Third-party costs you ask us to incur (for example a vendor support contract) are agreed in writing before they are committed.

4. Payment

Session fees are invoiced on completion; plan fees are invoiced monthly in advance. Payment terms are 14 days from the invoice date unless the scope says otherwise. We do not take card details through this website and no online payment is processed here. If an invoice is overdue we may pause work after written notice.

5. Delivery

Services are delivered remotely, by booked session or scheduled maintenance window, in English, during European working hours. You are responsible for providing access to the systems in scope, a working internet connection, and authority over the systems you ask us to work on.

6. Cancellation and rescheduling

• Sessions may be rescheduled free of charge with at least 24 hours’ notice.
• Cancelled with less than 24 hours’ notice: 50% of the session fee.
• Monthly plans run month to month and may be ended by either party with 30 days’ written notice. Fees for work already performed remain payable.
• If we cancel and cannot offer a reasonable alternative slot, you pay nothing for that session.

7. Refunds

Unused prepaid sessions are refundable within 30 days of purchase, less any sessions already delivered. Where a fault we were asked to fix is not resolved and we cannot offer a workable next step, the session fee for that work is refunded. Refunds are made to the original payment method.

8. Your responsibilities

• Hold valid licences for all software in scope, and lawful authority over the systems.
• Keep your own backups unless a backup service is explicitly in scope.
• Tell us about anything that affects the work: pending changes, other suppliers, known faults.
• Do not ask us to install unlicensed software, bypass activation, or access systems you do not administer.

9. Liability

We provide services with reasonable skill and care. We are not liable for loss of profit, loss of business or indirect loss. Our total liability for any claim is limited to the fees paid for the specific service giving rise to the claim. Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud. We do not guarantee recovery of data from failed hardware, and we do not guarantee that a third-party vendor will fix a defect in its own product.

10. Complaints

Raise a complaint by email to info@progressive-technology.net with the invoice or session reference. We acknowledge within two working days and aim to resolve within ten working days. If we cannot resolve it between us, the dispute is subject to the law of England and Wales.

11. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.